1. Refund period
You can get a full refund of any course within 7 days of purchase, for any reason, as long as you have completed less than 40% of the course. This is the completion shown for the course on your dashboard.
2. How to request a refund
Email support@stepthroughcode.com from the email address on your account, with the course name and the order number from your receipt. You don’t need to give a reason. If you can’t find your receipt, tell us the date of purchase and we’ll find the order.
3. How you are refunded
- Dodo Payments, our merchant of record, returns the full amount to your original payment method, with no fees deducted.
- Refunds usually appear within 3 to 15 business days, depending on your bank and payment method.
- Your access to the paid lessons ends when the refund is issued.
4. When a refund is not available
Purchases are not refundable after 7 days, or once you have completed 40% or more of the course, unless you were charged twice for the same course, we cannot provide the access you paid for, or the law where you live requires a refund.
5. Cancellation
There are no subscriptions, so there is nothing to cancel. Each purchase is a single payment for 12 months of access, and you are never charged again unless you choose to buy again. Every new purchase has its own 7-day refund period.